Private Policy

To fulfil your order, you must provide us with certain information, such as your name, email address, postal address, payment information, and the details of the product that you’re ordering. You may also choose to provide us with additional personal information.

On what basis do you process your personal information?

Delivery of agreed services, goods or services.
To communicate with you in connection with the provision of our services.
Individual marketing: providing custom-made offers and services based on your personal needs and wishes.
Surveys, statistics and analyses to improve our products and services.
In connection with possible legal requirements.
Information Sharing and Disclosure.

We share your personal information for very limited reasons and in limited circumstances, as follows:

Service providers. We engage certain trusted third parties to perform functions and provide services to our shop, such as delivery companies. We will share your personal information with these third parties, but only to the extent necessary to perform these services.

Business transfers. If we sell or merge my business, we may disclose your information as part of that transaction, only to the extent permitted by law.

Compliance with laws. We may collect, use, retain, and share your information if we have a good faith belief that it is reasonably necessary to: (a) respond to legal process or to government requests; (b) enforce my agreements, terms and policies; (c) prevent, investigate, and address fraud and other illegal activity, security, or technical issues; or (d) protect the rights, property, and safety of my customers, or others.

Data Retention

We retain your personal information only for as long as necessary to provide you with our services and as described in my Privacy Policy. However, we may also be required to retain this information to comply with our legal and regulatory obligations, to resolve disputes, and to enforce our agreements. We generally keep your data for the following time period: 4 years.

Transfers of Personal Information Outside the EU

We may store and process your information through third-party hosting services in the US and other jurisdictions. As a result, we may transfer your personal information to a jurisdiction with different data protection and government surveillance laws than your jurisdiction. If we are deemed to transfer information about you outside of the EU, we rely on Privacy Shield as the legal basis for the transfer, as Google Cloud is Privacy Shield certified.

Your Rights

As a customer at Linennaive, you have the right to inspect and correct your information at any time, and to withdraw your consent for the processing of your personal data. You can request that your personal information at Linenfox be deleted at any time. Your information will be deleted at your request if one of the following criteria applies:

You withdraw your consent (if your consent formed the basis for the treatment).
Do not want to receive direct marketing.
The information appears to be incorrect.
No longer necessary to fulfil the purpose for which they were collected or if the information is processed illegally.

If you wish to appeal against the processing of your personal data, please contact us by email